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Citi, Discover Win Top Awards for Online Services
19 Feb
When it comes to giving credit card customers great service online, Citi and Discover are tops.

That’s according to Corporate Insight, which recently revealed the winners of its Monitor Awards. Designed to track performance in the financial services industry, the Monitor Awards bestow companies with gold, silver and bronze prizes for outstanding digital performance in the previous year.

In the credit card space, CitiCards and Discover both won gold awards for their digital customer service platforms, and Citibank won gold in the banking sector.

Some of the categories evaluated for the awards include access to account information, educational resources, transaction capability, site navigation, interactive tools and calculators.

Dana Peterson, Vice President of Monitor Services, explained the importance of the awards. “As technology advances, financial institutions must continue to evolve and improve their online resources in order to stay ahead of the competition.”

Peterson said that all the award winners “excel in offering a best-in-class user experience to prospects, clients and advisors.”

Lots of online improvements

Other companies making online improvements include Chase, TD Bank, Capital One and US Bank. Some of the improvements include:

Citi recently unveiled an updated and improved mobile app for bank and credit card customers, and Discover just made FICO scores available free to users. The FICO scores appear on their secure online account center, which is accessible to all cardmembers. Both of these updates add to the user-friendly online experience for Citi and Discover members.

Capital One and Citibank both updated the Payments and Transfers section of their site to make it easier for customers to access transaction details. TD Bank made improvements to their client bill pay services. And US Bank and Capital One both made upgrades to their mobile banking services.

Although they did not win a gold award, it was noted by Corporate Insights that Chase improved the transaction process for customers. The Chase QuickPay P2P payment tool allows customers to make transfers between accounts and have them available the same day.

Corporate Insights gives awards in the annuities, asset management, banking, brokerage, credit card, insurance and retirement industries. They have been researching and awarding rankings via the Monitor Awards for the past fifteen years.

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