The goal of the enhanced mobile feature is to eliminate the need for users to stay logged into their app; they can keep chatting with the same agent whenever it is convenient, whether or not they have the app open and are logged in. This prevents cardholders from having to explain the same issue multiple times, to multiple agents. Customer service reps will be able to access the client’s messaging history, letting them see the full scope of the issue and allowing them to provide better service to resolve problems and answer questions.
The rollout of this feature will happen over the course of the next several months, and upon its completion, messaging will replace Discover’s current Live Chat feature.
Discover customer service is best in class
Discover takes pride in its superior customer service; it has won awards for best customer service in the credit card space for many years. Says Dennis Michel, senior vice president of customer service and engagement, “Delivering a world-class customer experience is at the core of who we are at Discover. We continually evaluate our products and services to make sure we are meeting customer needs and are providing the most relevant features and benefits.”
Michel said that since customers are increasingly using messaging, it “has become second nature, so it only makes sense that customers should be able to enjoy the same convenience when communicating with our customer service team.”
Mobile apps allow cardholders to protect themselves from fraud
Another popular new feature from Discover is the ability to freeze accounts from the mobile app, in case of loss or theft. If a customer loses their card, they can simply log into their account center, either on their mobile device or online, and freeze the account until the card is recovered. This prevents them from dealing with fraudulent charges in case their card falls into the wrong hands. When they find the card, they can unfreeze it again just as easily.
Read Also Related News
Since 2004, when the U.S. Senate passed Resolution 316, April is recognizing as National Financial Literacy Month. Thanks to this, people get the additional opportunity to learn more about managing their personal finances and to increase...
A new partnership between Chase Card Services and Expedia Group will allow Chase Ultimate Rewards members to enjoy more choices, more flexible rewards redemptions, and enhanced capabilities when using their reward points. Under the...
The Consumer Financial Protection Bureau (CFPB) recently released its biennial in-depth report on the state of credit in the United States. The report sheds light on many aspects of the credit card industry, including how many people are...
To set a PIN on your credit card, you should call the credit card issuer at the number on the back of your credit card and request your PIN. After that, the issuer will mail to you your PIN. In the meantime, if you need cash, you can go to a bank office and present your credit card and picture ID.
Avoiding your credit card bill will do a lot of damage on your credit and you will need a good deal of time and effort to undo it. When you miss a payment, you get slapped with late fees. If you do not make a payment for an entire billing cycle, you’ll be considered 30 days past due and this will be reported to the...
The overall process of getting a credit card can take up to 30 business days. To know the status of your credit card applications you should contact the credit card issuer. A quick online search for the bank or credit card issuer's name should turn up a customer service phone number or email address. Banks and credit card...
If your security code is rubbed out, contact your credit card issuer and explain them your situation. Most likely you will be offered a replacement card. Your credit card issuer will not provide you with the security code over the phone or via email. That's for your own protection.