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The Citi App Now Lets You Scan Your Credit Card
16 Feb
Citi’s mobile app has been updated to allow cardmembers to scan their credit cards, allowing them to skip the burdensome step of entering all 16 digits manually when they want to buy something with their Citi card.

Customers will be able to scan both embossed and non-embossed cards, making the Citi app the only major credit card issuing bank in the United States to offer that capability.

Alice Milligan, chief customer and digital experience officer for Citi, said more customers now log in via the mobile app than using a browser. “We continue to find creative solutions to make their lives simpler and easier,” she explained. “By enabling the ability to scan their cards rather than input 16 digits on a mobile keyboard, it further streamlines the credit card activation process in the palm of cardmembers’ hands.”

Users will still need to enter their CVV, or the three digit security code on the back of their card, as well as their date of birth and the last three digits of their social security number in order to activate their card.

The Citi mobile app is available on the iPhone or Android smartphone, and the scanning capability works on both platforms.

One of many new updates

This isn’t the only recent improvement to the Citi app. Recently, they also launched Citi Quick Lock, which lets members lock their accounts easily in the even their card is misplaced. This prevents the possibility of unauthorized charges being made. When they find their card, customers can immediately unlock their account again.

Citi customers can also use the mobile app to dispute charges, view statements, and track delivery of replacement cards they’ve ordered.

Citi has approximately 200 million customers and operates in over 160 countries across the world. They offer a wide range of financial products and services. These include credit cards, debit cards, corporate accounts, investment banking, securities brokerages, transaction services, and wealth management.

Their credit card portfolio includes a number of rewards cards, including cash back cards, travel rewards cards, and small business credit cards.

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Customer Questions

  • To set a PIN on your credit card, you should call the credit card issuer at the number on the back of your credit card and request your PIN. After that, the issuer will mail to you your PIN. In the meantime, if you need cash, you can go to a bank office and present your credit card and picture ID.

  • Avoiding your credit card bill will do a lot of damage on your credit and you will need a good deal of time and effort to undo it. When you miss a payment, you get slapped with late fees. If you do not make a payment for an entire billing cycle, you’ll be considered 30 days past due and this will be reported to the...

  • The overall process of getting a credit card can take up to 30 business days. To know the status of your credit card applications you should contact the credit card issuer. A quick online search for the bank or credit card issuer's name should turn up a customer service phone number or email address. Banks and credit card...

  • If your security code is rubbed out, contact your credit card issuer and explain them your situation. Most likely you will be offered a replacement card. Your credit card issuer will not provide you with the security code over the phone or via email. That's for your own protection.

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