Customers will be able to scan both embossed and non-embossed cards, making the Citi app the only major credit card issuing bank in the United States to offer that capability.
Alice Milligan, chief customer and digital experience officer for Citi, said more customers now log in via the mobile app than using a browser. “We continue to find creative solutions to make their lives simpler and easier,” she explained. “By enabling the ability to scan their cards rather than input 16 digits on a mobile keyboard, it further streamlines the credit card activation process in the palm of cardmembers’ hands.”
Users will still need to enter their CVV, or the three digit security code on the back of their card, as well as their date of birth and the last three digits of their social security number in order to activate their card.
The Citi mobile app is available on the iPhone or Android smartphone, and the scanning capability works on both platforms.
One of many new updates
This isn’t the only recent improvement to the Citi app. Recently, they also launched Citi Quick Lock, which lets members lock their accounts easily in the even their card is misplaced. This prevents the possibility of unauthorized charges being made. When they find their card, customers can immediately unlock their account again.
Citi customers can also use the mobile app to dispute charges, view statements, and track delivery of replacement cards they’ve ordered.
Citi has approximately 200 million customers and operates in over 160 countries across the world. They offer a wide range of financial products and services. These include credit cards, debit cards, corporate accounts, investment banking, securities brokerages, transaction services, and wealth management.
Their credit card portfolio includes a number of rewards cards, including cash back cards, travel rewards cards, and small business credit cards.
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